welcome to season 3 / sign up for sms for 10% off all orders /

02/22/2023
2:22PM
PURCHASING / SHIPPING POLICY

RETURNS, CHECKOUT & SHIPPING POLICY.

RETURNS

  • ALL ORDERS ARE FINAL SALE/LIMITED RELEASED ITEMS.
  • NO RETURNS, EXCHANGES, OR SIZE ACCOMMODATIONS ON ANY ORDERS PLACED.
  • Notify Bruteape within 5 days of any issues with products received.
  • IF damaged upon receipt, you must provide & include detailed photos
    of the damaged item(s).

CHECKOUT/ADDRESS CHANGES

  • We cannot make any changes to your order once it has been placed.
  • BRUTEAPE is not responsible for any mistakes in addresses inputted by you (the customer).

PENDING CHARGES/REFUND NOTIFICATIONS

  • IF  YOU HAVE NOT RECEIVED AN EMAIL CONFIRMATION WITH AN ORDER NUMBER,
    THERE IS NO ACTIVE CHARGE (BRUTEAPE HAS NOT RECEIVED ANY MONEY)
  • IF YOU ATTEMPT MULTIPLE CHARGES, YOU WILL HAVE “PENDING CHARGES.” via YOUR BANK. THIS HOLD BY YOUR BANK TO INSURE YOU HAVE PROPER FUNDING FOR YOUR ORDER. UNLESS YOU HAVE AN #ORDER NUMBER/EMAIL CONFIRMATION THERE IS NO ACTIVE ORDER.

SHIPPING POLICY


Your package can take up to 5 business days to be processed, packed and shipped. The processing time is separate from the USPS/FEDEX/UPS transit time. You will receive a shipment notification email with tracking once your order has shipped.

  • We are unable to make changes to address once an item has been shipped or in transit.
  • An email will be sent with a tracking number when your item has shipped.
  •  If you have not received an email with a tracking number then your order is still in process & has not shipped.
  • Packages that are sent back to the fulfillment center due to insufficient addresses will be refunded the cost of products minus the cost of shipping.

INTERNATIONAL SHIPPING POLICIES/CUSTOMS, DUTIES & TAXES

If you purchase internationally your order may be subject to customs fees & taxes based on the retail value of the package. These fees are not determined by BRUTEAPE & are beyond our control. If you reject the package & do not pay DUTIES, BRUTEAPE will not refund your order. By checking the box at checkout means you agree to pay duties for your items for your prospective country. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by BRUTEAPE.

Customs authorities require the stated value of your order directly on your package. Customs have the right to release or deny release of packages or delay delivery.

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™

Rideaux

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